FREQUENTLY ASKED QUESTIONS
HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?
Click here to access your account. Don't forget you will need your username and password.
WHY DO I NEED AN ACCOUNT?
As a member you'll pretty much have the run of the place. You can:
- Check out faster when making a purchase
- Check the status of your orders
- See any of your past orders
- Change your account details, including password
- Store any extra shipping addresses
WHAT HAPPENS IF I FORGET MY PASSWORD?
Don't worry if you forget your password, if you Click here, and enter your email address we will send you a new one.
IS MY PERSONAL DATA SAFE IF IT CREATE AN ACCOUNT?
ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?
No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.
I'M NOT SURE I'VE SUCCESSFULLY COMPLETED MY ORDER
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam folder first!
I NEED TO RETURN OR EXCHANGE AN ITEM
Your order will be delivered with a Returns Form in the bag. Complete the Returns Form and place it back in a mail bag with the items you wish to return. Stick on an address label (found on the Returns Form) and post the bag back to us using our free returns address. If you have lost your Returns Form, download one here. Upon receipt and inspection of your returned items, refunds will be made to the Credit card or Paypal account used to purchase those items. We will not refund original freight charges unless the goods were damaged or faulty at the time of purchase or were not what you ordered. Allow 14 days from the day you return the product for your account to be credited.
WHERE IS MY ORDER?
Standard orders delivered within Australia take between 2-5 working days and are delivered via Australia Post. If you want to check the status of your order at any time you can visit the Australia Post website once your tracking number has been sent to you via email from Champion®.
CAN I COLLECT MY ORDER FROM STORE?
Click & Collect is a free service that allows you to order online and collect from your preferred Champion store (customised items excluded). It is not available at Champion Outlet stores or independent retailers who stock Champion products. It's perfect for those who don't wish to receive their order at home or work. Find out how it works here.
CAN I GET MY ORDER SENT INTERNATIONALLY
Unfortunately, at the moment, we only deliver within Australia.
CAN I GET MY ORDER SENT TO A PO BOX?
All addresses must be a physical address.
WHAT IS A PROMO CODE?
A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart. An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive.
I FORGOT TO ADD A PROMO CODE TO MY ORDER. CAN IT STILL BE APPLIED?
Unfortunately no. Promo codes can only be applied in the shopping cart screen at time of purchase.
WHAT IS AN ONLINE REVIEW?
We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:
- Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel?
- Be honest - tell us what you like about the product and what you don't like about the product
- Keep it clean, get to the point and provide helpful feedback for others
- We are not about anything offensive, racist, crude, so inappropriate comments won't be posted accordingly
- Also to protect your privacy we can't post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won't post this info either.
But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call on 1800 960 676 .