Frequently Asked Questions

HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?

Click here to access your account. Don't forget you will need your username and password.

WHY DO I NEED AN ACCOUNT?

As a member you'll pretty much have the run of the place. You can:

• Check out faster when making a purchase
• Check the status of your orders
• See any of your past orders
• Change your account details, including password
• Store any extra shipping addresses

WHAT HAPPENS IF I FORGET MY PASSWORD?

Don't worry if you forget your password, if you Click here, and enter your email address we will send you a new one.

IS MY PERSONAL DATA SAFE IF IT CREATE AN ACCOUNT?

Yes, your data is safe with Champion® as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.

ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?

No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.

I'M NOT SURE I'VE SUCCESSFULLY COMPLETED MY ORDER

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam folder first!

I NEED TO RETURN OR EXCHANGE AN ITEM

Your order will be delivered with a Returns Form in the bag. Complete the Returns Form and place it back in a mail bag with the items you wish to return. Stick on an address label (found on the Returns Form) and post the bag back to us using our free returns address. If you have lost your Returns Form, download one here. Upon receipt and inspection of your returned items, refunds will be made to the Credit card or Paypal account used to purchase those items. We will not refund original freight charges unless the goods were damaged or faulty at the time of purchase or were not what you ordered. Allow 14 days from the day you return the product for your account to be credited.

WHERE IS MY ORDER?

Standard orders delivered within Australia take between 2-5 working days and are delivered via Australia Post. If you want to check the status of your order at any time you can visit the Australia Post website once your tracking number has been sent to you via email from Champion®.

CAN I GET MY ORDER SENT INTERNATIONALLY

Unfortunately, at the moment, we only deliver within Australia.

CAN I GET MY ORDER SENT TO A PO BOX?

All addresses must be a physical address.

HOW DOES STOCK SELL OUT WHEN IT IS AVAILABLE AT THE TIME OF PURCHASE?

Our system automatically updates to remove products from our online store when stock is low. On occasion, we may receive multiple orders just before this happens. As a result, when we pick your order, we discover this stock is no longer in our warehouse. On this occurrence the order will be refunded back to your method of payment used, for the items unavailable.

WHAT IS A PROMO CODE?

A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart. An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive.

I FORGOT TO ADD A PROMO CODE TO MY ORDER. CAN IT STILL BE APPLIED?

Unfortunately no. Promo codes can only be applied in the shopping cart screen at time of purchase.

WHAT IS AN ONLINE REVIEW?

We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:

• Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel?
• Be honest - tell us what you like about the product and what you don't like about the product
• Keep it clean, get to the point and provide helpful feedback for others
• We are not about anything offensive, racist, crude, so inappropriate comments won't be posted accordingly
• Also to protect your privacy we can't post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won't post this info either.

But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call on 1800 960 676 .

WHERE DO I APPLY MY GIFT CARD DETAILS?

Once you reach the checkout page, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction. The gift card number and pin can be found on the physical card or the eGift card email.

I ORDERED A GIFT CARD ONLINE AND THE RECIPIENT HASN'T RECEIVED IT YET. WHAT CAN I DO?

When an eGift card is sent, it can sometimes be automatically filtered through to Junk, Spam or ‘Other’ folders within your inbox. Please advise the recipient to check these folders before contacting customer service.

If it’s not there, then our Customer Service team will do their very best to assist you. Please contact them via email aus_champion@hanes.com or on 1800 960 676 (Monday – Friday, 9am-4pm AEST) with the following details:

The order number you received when you purchased the gift card or the email address registered to the account the voucher was ordered from.

The value of the gift voucher.

The email address the gift voucher was sent to.

ARE GIFT CARDS ORDERED ONLINE SENT PHYSICALLY OR DIGITALLY?

All gift cards purchased online are sent digitally - these can be used both in outlet stores and online.

HOW DO I BUY A GIFT CARD?

There are three options for Champion gift cards:

• Send it directly to your friend’s email address (electronic gift card, purchase here.
• Send it to your own email address and print it out (electronic gift card, purchase here.
• Buy a physical gift card from Champion Outlet stores.

WHAT CAN I DO IF I HAVE LOST MY PHYSICAL GIFT CARD OR HAVE DELETED MY ELECTRONIC GIFT CARD VIA EMAIL?

We understand, these things happen. Unfortunately, physical gift cards are treated like cash and therefore we’re unable to reissue a new one. In the case of a lost electronic gift card, please contact our Customer Service Team via email aus_champion@hanes.com or on 1800 960 676 (Monday – Friday, 9am-4pm AEST) with the following details where applicable:

• The email address the gift voucher was sent to.
• The email address registered to the account the voucher was ordered from.
• The value of the gift voucher.

WHAT CAN I DO IF MY GIFT CARD (PHYSICAL OR ELECTRONIC) HAS EXPIRED? CAN IT BE EXTENDED?

Unfortunately not. In the instance where a gift card has expired, we are unable to reissue a new one or extend the timeframe in which it can be used.

WHAT IS A CHAMPION GIFT CARD AND HOW DO I REDEEM IT?

A physical gift card can only be purchased in a Champion Outlet store. An electronic gift card can only be purchased online. Gift cards are treated like cash and can be put towards any purchase you make online at www.champion.com.au
To redeem a gift card during checkout, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction.

WHY DOESN'T THE VALUE AMOUNT OF MY eGIFT CARD QUALIFY ME FOR FREE SHIPPING?

We offer electronic eGift Cards for purchase on our website here, which we send to you via email. As they do not require shipping the dollar value of your eGift Card is exempt from the total amount of your order when added with other products totalling less than $69. In this case, a shipping charge is applied. If your eGift Card is added to orders containing products totalling over $69, you qualify for free shipping irrespective of the value of the eGift Card. eGift Card purchased alone don't require shipping, as such there is no shipping cost.

WHERE CAN I CHECK MY GIFT CARD BALANCE?

You can check your gift card balance here.