CHRISTMAS DELIVERY DEADLINES
For most metropolitan areas Australia-wide and most regional areas in Victoria and New South Wales, order by Friday 15th December 2017 to receive in time for Christmas Day.
HOW MUCH DOES SHIPPING COST?
Free Delivery Australia-wide is available for a limited time! International shipping charges apply (see below).
HOW LONG DOES SHIPPING TAKE?
In Australia we use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, it can take up to 7 business days to be delivered. Please note: We do some times get busy during our sale/promotional periods, so delivery may take a little longer than the times listed. Shipping may also take longer for overseas deliveries.
WHERE IS MY ORDER?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. For Australian deliveries, the email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.
If you have any questions about your order please contact our Customer Service team on 1800 960 676.
If your order is lost or has been damaged in transit, please contact us within 14 days of receiving confirmation of shipment so that we can assist you.
Should an Authority To Leave be stated, we cannot accept responsibility for packages left by the courier.
WHERE DO YOU DELIVER?
We deliver to the countries listed below; simply enter your address during checkout.
AVAILABLE DELIVER COUNTRIES
ESTIMATED DELIVERY TIMEFRAME
|Australia||FREE||FREE||up to 7 Business Days|
|New Zealand||$15.00||FREE||5-10 Business Days|
WHAT ABOUT INTERNATIONAL TAXES AND FEES?
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.